How it works, in plain English.

In three steps

• 1. Tell us what you need — 5 minutes — A five-minute form in plain language. "Not sure yet" is a fine answer.
• 2. Watch it get built — days, not months — A fixed quote in 1010 minutes, then a clickable preview of the real thing.
• 3. Go live, keep improving — then the loop — It launches on your own address — and you keep asking for changes from your portal.

The journey, stop by stop

• 01 You tell us — 5 minutes — Fill in the spec form — what it is, who it is for, what it should do, roughly when.
  • You: Answer eight simple questions. Skip what you are unsure of.
  • We: Read it the same day and phone you if anything needs clearing up.
• 02 We quote — 1010 minutes · about 17 hours — A fixed, itemised quote and a short proposal land in your own portal.
  • You: Read each line, take off what you do not need, press Accept.
  • We: Price every line separately, set up your portal login, send the deposit invoice.
• 03 You see it working — 1010 minutes · about 17 hours — A clickable preview of the real thing — on your phone, not on paper.
  • You: Tap through it. Tell us what feels wrong while it is cheap to change.
  • We: Build the working core on MegaPixel and keep the preview link updating.
• 04 It goes live — 10 days 10 hours · about 250 hours — Real content in, payments and email connected, tested on real devices, launched on your address.
  • You: Send the content, photos and logins we ask for. The clock pauses while we wait.
  • We: Finish, secure, test, set up hosting, backups and your domain. Hand you the keys.
• 05 It keeps going — the loop — Launch is the beginning: changes and fixes run through your portal for as long as you like.
  • You: Raise a ticket for a change. Watch it land on the live site.
  • We: Host it, back it up, keep it updated, and build the next thing from what is already there.

• The clock runs on our side of the work. It pauses while we are waiting on you for information, media, content or access to a third-party system — and anything that depends on somebody else, like an app store review or a payment gateway approval, runs on their clock, not ours.

Guides worth reading first

• How working with us actually goes, start to finish — The whole thing in plain English — from the first form you fill in to the day your website or app goes live, and what happens after that.
• How to fill in the spec form (and what happens after you press send) — A step-by-step walk through the eight questions on our project form, with tips on what to write when you are not sure.
• How to read your quote — What each part of a 1010 quote means — once-off lines, monthly lines, the deposit, and how to accept it from your portal.
• Your client portal, explained — Every client gets a login. Here is what each tab does and when you would use it.
• Website words explained: domain, hosting, SSL and friends — The words that come up in every website conversation, each explained in a sentence or two.
• Website, web app or mobile app: which one do you actually need? — Three things that sound similar and cost very differently. A quick way to tell which one your business needs.

How working with us actually goes, start to finish · How to fill in the spec form (and what happens after you press send) · How to read your quote · Your client portal, explained · Website words explained: domain, hosting, SSL and friends · Website, web app or mobile app: which one do you actually need?

Words we use, explained

• Spec — Your description of what you want built. Our form turns it into one.
• Quote — The price, line by line. Fixed once you accept it.
• Scope — Our written understanding of what is in and what is out.
• Deposit — The part paid up front to start the build. The amount is on your quote.
• Preview — Your real website or app running at a private link, before it is finished.
• MVP — Minimum viable product — the first working version with the core of what you asked for.
• Go live — Putting the finished build on its real address where the public can reach it.
• Portal — Your login on this site: jobs, quotes, invoices, statement and support in one place.
• Ticket — A request or a problem you log in your portal, with a status you can follow.
• Retainer — A monthly plan: hosting, upkeep and a set number of hours for changes.
• Domain — Your address on the internet — yourbusiness.co.za. Always registered in your name.
• Hosting — The computer your website lives on, kept running, backed up and updated.
• SSL — The padlock in the browser. Included with our hosting.
• DNS — The settings that point your domain at your website and your email.
• CMS — The admin screen where you edit your own text and pictures.
• Web app — Software that runs in the browser behind a login — a booking system, a portal.
• Mobile app — Installed from the App Store or Play Store. Not always what you need.
• Integration — Connecting your site to another system so nothing is retyped.
• Backup — An automatic saved copy, so a mistake or a failure can be undone.
• Source of truth — The one place a fact lives. For our clients, the live build.

Included with every build

• Your own client portal — Sign in and see every job, what stage it is at, and the deliverable links when it ships.
• Quotes you accept online — A fixed, itemised quote lands in your portal. Accept it there and the job starts moving.
• Proper A4 invoices — Real generated PDF documents, emailed and downloadable — not a screenshot of a browser print.
• Statement of account — Every invoice, every payment, a running balance and what is overdue. Always current.
• A support desk — Log a ticket, see the whole thread and its status. Nothing gets lost in a chat group.
• Card or EFT payments — Pay an invoice by card straight from the portal, or by EFT with the banking details on the invoice.

All guides and how-tos · Spec your project · Ask a question